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Returned Goods:
All returns require prior authorization. Returns must be authorized by TPC within 7 days of date received by the customer.
- Contact Customer Service for Return Authorization Number
- Returned products are subject to a 25% restocking charge
- All returned goods must have Return Authorization Number
- All returned goods must be shipped prepaid
- All authorized returns must be received by TPC in original packaging, accessories, documentation and in original condition for credit considerations
- All outbound repair / warranty freight charges are the responsibly of the customer.
- No returns accepted after 14 days
Special Orders:
- Special order items and custom made products are not returnable for credit
Minimum Orders:
- Orders less than $50.00 will incur an additional $5.00 handling fee.
- All drop ship orders will incur an additional $5.00 fee.
Terms of Sale:
- Claims: All claims for merchandise received that are not in accordance with the original purchase order must be made within five (5) working days of the receipt of the merchandise. All merchandise is quality inspected and packaged in perfect condition. The common carrier assumes full responsibility for the safe delivery of all merchandise after it is removed from the F.O.B. shipping point. All claims for shortages, loss or damage must be documented and filed promptly with the freight carrier. Concealed damage must be reported to the freight carrier immediately upon discovery, with a request for inspection. If a request is made more than 15 days after the receipt of the merchandise, reasonable evidence must be submitted indicating that damage could not have occurred after delivery.
Warranty Information:
All of our products sold are guaranteed to be free from defects in workmanship and materials for one year from date of purchase, unless otherwise stated. TPC will repair or replace any defective part at no charge. TPC will not be responsible for labor charges or shipping charges to / from the TPC facility. This guarantee does not cover normal wear or stains on surface finish. The guarantee does not cover damage resulting form improper installation, misuse or accidents incurred in shipping and handling. All claims against the freight carrier must be initiated at the time the damaged items are received. The claim is the responsibility of the customer. We are improving our products on a continuous basis. We reserve the right to make modifications without the need for prior notification and are not obliged to modify previously manufactured items. Fiber optic system are covered under a six-month warranty, although the bulbs / batteries are items not covered under warranty and must be purchased. Warning: Only authorized service technicians should attempt to service TPC equipment. Service performed by any unauthorized technicians may result in a voided warranty.
Total Satisfaction Policy:
If you cancel your purchase for any reason within 7 days from date of receipt, we’ll refund your purchase price minus shipping costs and less a 15% re-stocking fee (excluding intraoral products). You are responsible for the cost of shipping the product back to us.
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